Can Promobot do X?
We get lots of questions on whether promobot can perform a certain action in a certain situation. Let's get you the quickest answer possible. First, read the questions in the Usage section to get an idea of what issues people can encounter and how we typically address them (99% of the time). Next, do exactly what we'd probably do if you emailed/called us--try it out! Then, you still can't figure out or you don't think it will work, contact us and we'd be happy to help you figure out if promobot is capable of a certain operation.
My developer has done some modifications to Magento but most of them are minor. What do you mean by "this module will work in an unmodified Magento core"?
For a developer, modifying the core usually involves modifying any code inside the app/code/core folder of the Magento application. Magento is meant to be extended/overwritten...not altered. If a developer is making changes to your application by editing code app/code/core, they don't understand this difference and their changes will be erased if Magento is ever upgraded. That said, routine layout changes or extending core functions, rather than altering, should not cause conflicts. Also, even if core modifications are made, the module will likely work, unless the modified code influences caching. So, instead of trying to say which part of the stove isn't going to burn you, it's just typically better to say not to touch the stove at all. If you do, we'd like to not be responsible for any pain that came as a result.
Is it possible to test a module for a few days before ordering?
Unfortunately, we don't offer a free trial. Once we've released the code for implementation, we can't recall it, and prefer to avoid the possible issues surrounding that circumstance. In some cases we can issue you a development license for lightspeed, but it is subject to a few restrictions on the base URL of your development environment. Other products aren't available on a trial basis, but if you'd like to see the modules in action we do have demo servers. As always we do offer a 15-day grace period for returns. If things don't work out for any reason in that first 15 days, we'll give you a full refund. Note: You may be asked to allow access to your admin to ensure TinyBrick products have been completely removed.
Are updates / upgrades free of charge?
Ongoing updates are FREE for the life of the product, unless a major upgrade revision requires a major re-architecture of the module. To date, only True Edit Orders has required this once.
What are your payment options?
Currently, we only accept PayPal, although you can checkout using a credit cart without actually creating a PayPal account.
Do I have to pay twice for two domains? Is there anyway that I can purchase your plugin at a discount… Maybe 25% off… Not even a first time happy customer 10% off… Bulk discount pricing?
Modules are sold per domain, and are registered to 1 domain. We offer bulk discounts for the following volumes:
Can I view or try these products out on a demo server?
Yes! Please use the demo servers to test out any scenarios you're curious about. Log in credentials are on the admin log in screen.
I followed the instructions and I see a new "Action" in the Shopping Cart Price Rules, but after I created my rule promobot doesn't work! What's going on?
When addressing potential issues, the first thing you should know about Promobot is that it's dead simple. If you got an "install ok" message, the chances that it's installed and will work correctly are extremely high. Unlike Lightspeed or True Order Edit, there is no configuration to customize or layouts to edit. The first thing you should check is whether you're constructing your Shopping Cart Rule correctly. If you need more help with that, refer to magento's guide on Shopping Cart Rules. If you've tried the above and still can't figure things out, contact us we'd be more than happy to give you a small push in the right direction.
My rule is setup to add a couple Y's when customers purchase an X, but isn't working. What's going on?
Unfortunately, you're trying to take on one of the limitations that are inherent in the description "dead simple". I know many people learned algebra in school and think of variables like "X" and "Y" as substitutes for any number. That's true in math, but in promobot is module math. In this case the variables stand for products, not numbers. So, you can "buy any one product and Auto add any other one product free". To get technical and math-y, Promobot is: - Buy X, Get Y Free Not: - Buy 1*X, Get 3*Y Free However, we're working on: - Get 13*X^3 + (22*Y-3) free (If you ask really nicely)